This policy covers the Clippar Mount Kit. It sits alongside the full Mount Kit Terms of Sale, which govern your purchase.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
In plain terms, the law says the kit must be of acceptable quality — safe, durable, free from defects and doing what a kit like this is normally expected to do; match its description; be fit for any purpose we told you it was fit for; and come with clear title.
These guarantees apply regardless of anything else on this page. Nothing here excludes, restricts or modifies them, and we won't try to. They are not limited to a warranty period either — how long they last depends on what a reasonable person would expect from a product of this type and price.
One point specific to this product: if the kit is unsafe, that is automatically a "major failure" under the law. You do not have to accept a repair. You choose between a refund and a replacement.
Send us the details through the contact form — your order number, what's wrong, and a photo if it helps. We'll reply within 2 business days.
For a major failure — the kit is unsafe, it's substantially different from how it was described, it doesn't do what it's meant to and can't easily be fixed, or you wouldn't have bought it had you known — you choose: a refund, or a replacement. Not us. You can also claim compensation for any other reasonably foreseeable loss the failure caused.
For a minor problem that can be fixed, we'll repair it, replace it, or refund you, within a reasonable time. If we don't fix it in a reasonable time, you can have it fixed elsewhere and claim the reasonable cost back from us, or reject the kit and get a refund.
We pay the return freight on faulty goods.
Do not post the battery back to us until we've given you instructions. Lithium batteries cannot legally be sent by ordinary post or air freight, and we don't want you breaking the law on our behalf. If the charger is damaged or swollen, do not post it at all — tell us and we'll arrange safe disposal and a replacement.
Refunds go back to the card you paid with. Consumer guarantee claims aren't time-limited by a warranty period.
You can return an unopened, unused kit within 30 days of delivery for a refund of the purchase price.
To start a change-of-mind return, use the contact form and quote your order number before sending anything back.
This is in addition to your rights above, not instead of them. If the kit is faulty, the faulty-goods process applies and we pay the freight.
If you want to cancel, tell us through the contact form straight away. If we haven't dispatched yet, we'll cancel and refund you in full. If it's already gone, the change-of-mind terms above apply.
We may cancel an order and refund you in full if we can't source stock, can't deliver to your address, or if the listing showed an obviously wrong price. We'll tell you why.
Anything at all about an order, a fault, or the battery: use the contact form. If it's a safety issue, choose that topic and we'll treat it as urgent.
Clippar Pty Ltd
ACN 701 393 277 · ABN 69 701 393 277
53 Franklin Street, Kelvin Grove QLD 4059, Australia