This policy covers the Clippar Mount Kit. It sits alongside the full Mount Kit Terms of Sale.
We ship within Australia and to the United States. The two kits ship differently:
Carrier and service: a road-only domestic service that accepts lithium batteries, with dangerous-goods labelling. We haven't signed the freight contract yet, so we're not going to name a carrier we might not use — we'll tell you which one it is, in writing, before your kit ships, and you can cancel for a full refund up to that point if you'd rather not accept it.
Dispatch: within 3 business days of your order. We ship from Brisbane and email you a tracking number the day your kit goes. You can cancel any time before dispatch for a full refund.
Transit time: road freight is slower than air, so expect it to take longer than an Express Post parcel. We'll give you a realistic estimate with your tracking number rather than a number we've guessed at now.
You'll get a tracking number when the parcel is dispatched.
We can't deliver to PO boxes or parcel lockers for this product, because dangerous-goods freight needs a street address.
Please make sure your delivery address is right. If a parcel comes back to us because the address was wrong, we'll re-send it once you've paid the return and re-delivery freight.
Delivery estimates are estimates. If your parcel is materially late we'll chase the carrier and keep you posted.
If it's so late that it's no longer any use to you, tell us — under the consumer guarantees you may be entitled to a refund, and we won't argue about a delivery we got wrong. See our refund policy.
The US kit is the phone mount, the Bluetooth clicker and the clicker holder, plus three months of Clippar Pro. It has no power bank.
Questions about an order or a delivery: use the contact form.
Clippar Pty Ltd
ACN 701 393 277 · ABN 69 701 393 277
53 Franklin Street, Kelvin Grove QLD 4059, Australia